Seller and contact
WIPERS Yurii SydorenkoNIP: 7272882710
ul. Konstantynowska 34, lokal 101
94-303 Łódź, Poland
[email protected]
+48 886 879 602
CEIDG · REGON: 529875507 · BDO: 000654526
Conformity and complaints
Contact the seller by email or post using the details above. Describe the goods, problem and remedy sought and identify the purchase; we do not require a till receipt as the only evidence or original packaging. The seller is responsible for non-conformity existing at delivery and appearing within two years, without restricting longer mandatory rights or assurances given. Consumers may request repair or replacement; statutory conditions govern refusal or changing the remedy and entitlement to a price reduction or termination, including for serious non-conformity. The seller bears legally required collection, repair and replacement costs. Remedies are completed within a reasonable time without significant inconvenience. A manufacturer’s additional guarantee applies only if actually given on stated terms and does not replace rights against the seller. Ordinary wear alone is not a defect, but installation or use does not automatically exclude a claim.
Repair or replacement may be refused only on statutory grounds, particularly impossibility or disproportionate cost. A proportionate price reduction or termination may be available where the seller refuses or fails to provide proper remedy, the problem remains after an attempted remedy, or the defect is sufficiently serious to justify immediate action. An insignificant defect does not permit termination; statutory burden-of-proof rules apply. The seller pays return costs following justified termination for non-conformity.
A defect appearing in the first year is presumed to have existed at receipt unless the nature of the goods or defect excludes this. We issue a complaint receipt recording the date, subject, remedy requested and contact details. We resolve the complaint, including remedying the defect, and notify you within 30 days unless a longer period is expressly agreed. After expiry you may seek a proportionate price reduction or terminate. We provide a record of resolution/date or written reasons for rejection. Time during which goods cannot be used because of a justified complaint does not count against the statutory period; further statutory extensions remain unaffected.
Your legal guarantee rights (PDF)
Useful information
Your legal guarantee rights
The seller is responsible for conformity of the goods for at least two years from delivery; longer mandatory rights remain unaffected. If goods do not conform, you are entitled to remedies free of charge: repair or replacement and, where the law provides, a price reduction or refund. Contact the seller with a description of the problem and evidence of purchase. A receipt is not the only evidence: an order confirmation, invoice or bank statement may also establish the purchase. Original packaging is not a condition of a claim. Ordinary wear alone is not a lack of conformity; this period does not promise a particular service life for wipers. An additional manufacturer guarantee applies only if actually provided on specific terms and does not restrict rights against the seller.